Get in Touch With Us

Got a question about our CoinPoker review, spotted something that needs updating, or want to flag an issue with a promo code we've listed? This page explains how to reach us and what kind of messages we handle.

How to Reach the Team

Email is the best way to get in touch. We read every message that comes in and try to reply within a couple of working days. Send your note to [email protected].

A short note on the subject of your enquiry helps us route it to the right person and get you a useful answer faster, rather than a generic reply.

What We Can Help With

• Questions about a review — If anything in our CoinPoker coverage, or our write-ups on other operators like Bovada, Ignition or Americas Card Room, is unclear, ask and we'll clarify.
• Bonus code or promo code issues — If a code we've published looks expired or is not applying as described, let us know which one and where you tried it. We periodically re-check the offers we list against operator terms, but conditions and codes can change on the operator's side without notice.
• Corrections — Rake structures, bonus terms and licensing details shift over time. If you spot something on the site that looks out of date, we want to hear about it and will look into it.
• Content suggestions — If there's a crypto poker topic, a comparison, or a specific operator angle you'd like us to cover, tell us what you have in mind.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. In the meantime, the National Problem Gambling Helpline is available at 1-800-GAMBLER, and most operators we cover, including CoinPoker, offer account limits and self-exclusion tools worth exploring directly with their support teams.

What Happens After You Send a Message

A real person reads and answers every message — we don't rely on automated replies to close out enquiries. Our usual target is a response within two working days, though it can run longer during busier periods. If your query concerns a specific bonus code, please include the code and the site or app where you tried to use it, since terms are set by the operator and can vary by region.

A Few Things We Can't Do

We're an independent review site, not a customer support channel for CoinPoker or the other operators listed on old-merchants.com. For account issues, deposits, withdrawals or verification (KYC) questions, you'll get a faster answer going directly through the operator's own support channel. We also can't offer legal or tax advice — for anything relating to whether crypto poker is permitted in your state, or how winnings should be reported, please consult a qualified professional rather than relying on a comparison site.

Before You Play

Everything we publish, including our CoinPoker review and bonus code pages, is written for adults 21 and over. Poker, whether played with cash or crypto, carries a real risk of losing money, and no bonus, strategy or promo code changes that. If you're weighing up whether a site is right for you, our coverage on non-GamStop UK casinos may also be useful if you're comparing options outside the US market.

Thanks for taking the time to read this far — we look forward to hearing from you.